Affects
Dolby Product(s)
- Javascript SDK
Third Party Product(s)
- Safari
Description
When refreshing a page on a remote client, a Safari user will not be able to hear the remote client(s) until the Safari user also refreshes. This only happens when users are reusing their externalID and with dolbyVoice:true
Reproduction Steps
- Start a conference with one Safari browser user and one user of another browser
- Join conference using externalID and constraints: {audio:false, video:false}
- Start audio on both users. Audio should work as expected.
- Refresh the non-Safari browser and start audio. The Safari user will not hear the audio of the other browser but they will be heard by the remote browser.
- Refresh the Safari browser. Audio will be restored and work correctly in both directions.
Workaround(s)
- None known at this time.
Action Plan
- Wait for Safari update with appropriate fix.
Ticket References
Third Party Reference
- None known at this time.
Dolby Reference
- CC-220
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