Adding new users to your account

Please note the following process is only applicable for Communications and Media API Customers. For streaming, it is currently permitted one account per email address/ID. 

We currently do not provide an automated way for you to add new users to your account. The support team will assist you in adding multiple users to a single account.

In order for a user/s to be added to an existing Organisation, they must have already signed up to Dolby.io, completed the email verification process and logged into their Dolby.io account at least once. If they have not, we will be unable to add them. To do this, the requestor must ask the users wishing to be added to complete the following steps:

1. Head over to https://dolby.io
2. Click on SIGN UP
3. Finish email verification and complete sign-up
4. Log-in to your Dolby.io account. 
5. Open the ‘Resources’ menu in the top right-hand corner of any Dolby.io page and follow the ‘Help-Centre’ link. Sign in here. When you have done this an account will be automatically created in our ticket management system and you will be able to open and read tickets.

Once the above is complete, requests to add or merge users into an existing account, must be raised as a support case via Dolby.io.  The request must come from an authorised member of that organisation and clearly give permission for all users being added to have full access/control – there are no role-based controls at this time.  The following template should be used:

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Our primary account is owner@myorganisation.com and my organisation name is xxxxxxxxxxxx. I give full access/controls to the following individuals;
- userA@myorganisation.com
- userB@myorganisation.com
- consultantA@partner.com 
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All details will then be validated by an Agent in our support team, and updates provided via the support ticket.