Audio not working in Safari/iOS versions >=11

Affects

Dolby Product(s)

• Web SDK

Third Party Product(s)

• Safari 11+, iPhone / iPad iOS

Description

This is a known issue in Safari for iOS for version greater than or equal to 11.

Calling getUserMedia a second time will result in the audio being muted on the first media.

Workaround(s)

Instead of requesting the media a second time, first clone the track and use the new track instead.

Action Plan

We are watching the Apple Webkit ticket for updates.

Ticket References

Third Party Reference

• https://bugs.webkit.org/show_bug.cgi?id=179363

Dolby Reference

• ZD-2637