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  1. Dolby.io Support
  2. Known Issues - Communications APIs
  3. Web SDK

Web SDK

Known issues with any of our supported software on Javascript or Web-browser devices.

  • Getting errors when screen sharing from an iframe
  • Degraded audio quality
  • Audio not working in Safari/iOS versions >=11
  • Safari 15.1 on iOS and Mac M1 - Video won't start
  • Unable to join audio/video call on some Android devices (Web SDK)
  • WebMediaPlayer memory leaks
  • Echo from Chrome users
  • Screen share on Electron framework
  • Join as Listener with Protected Conferences
  • On Safari, if a new participant joins while you are in another tab, you will not hear them
  • Refreshing on remote client kills audio for safari users when using externalIDs
  • Video MOS score is always zero on Firefox
  • Stream has no audio track and no <audio> element is created after remote StreamUpdated after startAudio on remote participant
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