This is the type of ticket you wish to open. Problem: This is the default. For all technical or service issues and requests for technical assistance you should select this. Task: Choose this option if you would like us to do something for you. Examples might include account changes, merges, deletions. Feature Request: Choose this option if you would like to suggest or recommend a feature that we do not currently support.
Please select the product or feature you are experiencing an issue with. If the issue you are experiencing is not related to a specific product or feature, or you do not find a matching option, then choose "General".
Please choose the Communications product you require support for. If you're not sure, choose 'General'.
Please choose the Media product you require support for. If you're not sure, choose 'General'.
Please choose the Streaming product you require support for. If you're not sure, choose 'General'.
Please indicate your the urgency of this ticket to your business.
Please enter a single line description of your problem
Enter a description of your issue or feedback. Please include as much relevant information as you can.
Please provide an identifier of a session impacted by the reported problem. Please provide: Communications API, the conference-id e.g. 2313a877-1g35-1f99-b2fd-1a41df568498 Media API, the job-id e.g. 27802579-7d4b-90a1-ca7a-56bc78d64c2e Streaming/Millicast, the streamId e.g. abcdef/xyz123456
This issue impacts production systems and is affecting live users. (Do not select this for issues impacting only development, test or engineering systems).
This issue impacts all or many of your users. (Do not select this if the issue impacts only a small number of users).