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This is the type of ticket you wish to open. Problem: This is the default. For all technical or service issues and requests for technical assistance you should select this. Task: Choose this option if you would like us to do something for you. Examples might include account changes, merges, deletions. Feature Request: Choose this option if you would like to suggest or recommend a feature that we do not currently support.

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This issue impacts production systems and is affecting live users. (Do not select this for issues impacting only development, test or engineering systems).

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