If you are having difficulty playing back your video recordings, please provide us with the following information and we will work to analyze the issue for you.
- The Stream/Recording ids you are experiencing issues playing
- What were the encoder settings?
- Video Codec
- Audio Codec
- Is the recording file showing in the dashboard and can you download it?
- What are you using as a player to view the recording?
Do you any error messages or diagnostic information when playing back the recording?