I am unable to playback my recordings

If you are having difficulty playing back your video recordings, please provide us with the following information and we will work to analyze the issue for you.

• The Stream/Recording ids you are experiencing issues playing
• What was used to broadcast the streams? (Millicast Dashboard, your own Javascript application, Millicast OBS-WebRTC, other RTMP encoder? etc.)
• What were the encoder settings?
  • Video Codec
  • Audio Codec
  • etc.
• Is the recording file showing in the dashboard and can you download it?
• What are you using as a player to view the recording?

Do you any error messages or diagnostic information when playing back the recording?